The expansion has also been helped by the Ministry of Communications and Digital Economy directly engaging the. “The percentage of 4G coverage across the country also increased from 23% to 77.52%. There were 13,823 4G base stations and we now have 36,751, representing a 165.86% increase. He said, “In August 2019, the broadband coverage was 33.7% and today it is 44.65%, representing close to 13 million new broadband users. He revealed this at the 3rd Ministerial Performance Review Retreat in Abuja while discussing improvements made in the digital economy. Vice president of Nigeria, Professor Yemi Osinbajo recently disclosed that Nigeria witnessed tremendous growth in 4G coverage across the nation with an improvement from 23% to 77.52%. In other words, a company’s excellent customer service can be one of the most powerful customer retention tools they will have. According to Forbes, It is reported that around 70% of American customers report they’re willing to spend more money with companies that provide excellent service. ”Ĭustomer service has been described as a core means of building brand loyalty and encouraging customer satisfaction. This is why we will continue to work tirelessly to ensure our customers stay happy and satisfied. Speaking on MTN’s “Customers Service Week” and its commitment to customers, the Chief Customer Service Officer Ugonwa Nwoye said “ Our customers mean so much to us, they are the reason we are thriving for more than two decades. The goal of the event is to emphasize the importance of customer satisfaction and also listen to customers as critical components of building a business. During this week customers are given different types of packages, such as gifts, rewards, and other exciting offers.
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